We understand that returns may be necessary at times, and we have designed a hassle-free return and refund policy to ensure your satisfaction. Our return policy allows eligible items to be returned within 30 days of delivery.
Return Eligibility
Returns and refunds are accepted under the following conditions:
Defective or Damaged Items
If you receive an item that is defective or damaged, please contact us within 24 hours of receiving the product. We will provide instructions on returning the item and issue either a refund or a replacement.
Incorrect Items
If you receive the wrong item, please inform us within 24 hours of delivery. We will arrange for the incorrect item to be returned and send you the correct product.
Conditions for Returning Products
To qualify for a return, the following conditions must be met:
- Items must be unused and unwashed.
- Products that have been altered or modified from their original condition are not eligible for return.
- Items must be returned with all original tags attached.
- Returns will not be accepted if the item’s condition differs from its original state due to factors not caused by us.
Return Process
- Initiate a Return
Contact our customer support team atsupport@zipglow.comwith your order number and reason for the return.
- Return Authorization
Our team will review your request and provide a Return Authorization (RA) number along with detailed return instructions.
- Return Shipping Costs
- For general returns, return shipping costs are the customer’s responsibility. We recommend using a trackable shipping method for safe delivery.
- For defective or damaged items, we will issue a prepaid shipping label at no cost to you.
- Return Shipping Address
Send the returned item(s) with the original packaging to our warehouse at:1001 S. Main St. # 2496, Kalispell, MT 59901, United States.
- Secure Packaging
Ensure the returned item is securely packaged. We recommend insuring the package for its full value, as we are not responsible for lost or damaged items during return shipping.
Refunds
Once your return is received, our team will inspect it to confirm eligibility. If approved, we will process your refund within 10-15 business days. The refund will be credited to your original payment method.
- For defective or damaged items, we will issue a full refund, including the cost of return shipping.
Contact Us
If you have any questions or concerns regarding our return and refund policy, feel free to reach out to us atsupport@zipglow.com.Our customer support team is always ready to assist and ensure you have a seamless shopping experience.
