Terms of Service

Terms of Service

By accessing and using our website and services, you acknowledge and agree to comply with these Terms of Service, our Privacy Policy, and any other relevant terms and conditions. If you do not agree with these terms, please refrain from using our website and services.

Service Availability

We strive to keep our website and services accessible at all times; however, we cannot guarantee uninterrupted availability. Periodic maintenance or unforeseen technical issues may require temporary downtime. In such cases, we will make every effort to notify you in advance and restore service as soon as possible.

Orders and Payments

When you place an order on our website, you agree to purchase the selected items and pay the total amount due, including applicable shipping and handling fees. We reserve the right to cancel any order that appears fraudulent or violates our Terms of Service.
We accept credit cards and other payment methods listed on our website. All transactions are securely processed, and we do not retain your payment details.

Shipping and Delivery

Orders are shipped from our USA warehouse and are typically processed within 1-2 business days. Delivery times may vary based on your location but generally range from 3-5 business days.
For orders within the USA, we offer free shipping, packaging, handling, and delivery costs. Whether you order a single item or multiple products, shipping remains free, providing a cost-effective and convenient shopping experience.
Take advantage of our fast and reliable shipping by placing your order today!

Returns and Refunds

We offer a 26-day return policy for eligible items, excluding personalized or custom-made products.
To initiate a return, please reach out to our customer support team at support@zipglow.com and follow the return instructions provided.
  • A return shipping label will be provided.
  • Once we receive the returned item in its original condition, we will issue a refund for the purchase price, excluding shipping and handling fees.
If you receive a damaged or defective item, contact us immediately at support@zipglow.com, and we will assist you in resolving the issue.

Content and Intellectual Property

All materials on our website, including text, images, graphics, logos, and other content, are protected by copyright, trademark, and intellectual property laws. You are not permitted to use, reproduce, or distribute our content for commercial purposes without obtaining explicit written permission.
We welcome customers to share their feedback through reviews and comments. However, we reserve the right to remove any content that is deemed offensive, defamatory, or in violation of our policies.

Disclaimers and Limitations of Liability

Our website and services are provided “as is,” with no express or implied warranties regarding:
  • The continuous operation of our website.
  • The accuracy, reliability, or completeness of the information or content provided.
  • Error-free service or complete fulfillment of your expectations.
We are not liable for any direct, indirect, incidental, or consequential damages, including but not limited to:
  • Loss of profits.
  • Harm to reputation.
  • Inconvenience caused by service interruptions.

Changes to These Terms of Service

We reserve the right to update or modify these Terms of Service at any time without prior notice. By continuing to use our website and services after any revisions, you acknowledge and accept the updated terms.
For any questions or concerns regarding these Terms of Service, feel free to contact us at support@zipglow.com. Our customer support team is available to assist you.