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Our store operates from Monday to Friday, and we make every effort to process all orders within 1-2 business days after they are received.

Shipping Time

Once your order has been processed, it will be shipped from our USA warehouse. The estimated delivery time typically ranges from 2-5 business days. Please note that these time frames are general estimates, and actual delivery times may vary depending on your location and external factors beyond our control.

Shipping Fee

We offer free shipping on all orders within the USA. This covers the costs of packaging, handling, and delivering your items directly to your door.To ensure your order arrives as quickly as possible, we use reliable and efficient shipping methods. Whether you purchase a single item or multiple products, the shipping remains free, making it a convenient and cost-effective option for our valued customers.Take advantage of our fast and free shipping by placing your order today!

Custom Fees (Duties and Taxes)

You don't need to pay. We will take care of the duties and taxes so you don't have to worry about it.

Tracking Your Order

Once your order has been shipped, you will receive an email notification with your tracking details. This will allow you to monitor your package’s journey and estimate its expected arrival.If you have any questions or need assistance regarding your order status, feel free to contact us atsupport@zipglow.com. Our team is always ready to help!

We understand that returns may be necessary at times, and we have designed a hassle-free return and refund policy to ensure your satisfaction. Our return policy allows eligible items to be returned within 30 days of delivery.

Return Eligibility

Returns and refunds are accepted under the following conditions:

Defective or Damaged Items

If you receive an item that is defective or damaged, please contact us within 24 hours of receiving the product. We will provide instructions on returning the item and issue either a refund or a replacement.

Incorrect Items

If you receive the wrong item, please inform us within 24 hours of delivery. We will arrange for the incorrect item to be returned and send you the correct product.

Conditions for Returning Products

To qualify for a return, the following conditions must be met:

• Items must be unused and unwashed.
• Products that have been altered or modified from their original condition are not eligible for return.
• Items must be returned with all original tags attached.
• Returns will not be accepted if the item’s condition differs from its original state due to factors not caused by us.

Return Process

1. Initiate a Return

Contact our customer support team atsupport@zipglow.comwith your order number and reason for the return.

1. Return Authorization

Our team will review your request and provide a Return Authorization (RA) number along with detailed return instructions.

1. Return Shipping Costs

• For general returns, return shipping costs are the customer’s responsibility. We recommend using a trackable shipping method for safe delivery.
• For defective or damaged items, we will issue a prepaid shipping label at no cost to you.

1. Return Shipping Address

Send the returned item(s) with the original packaging to our warehouse at:1001 S. Main St. # 2496, Kalispell, MT 59901, United States.

1. Secure Packaging

Ensure the returned item is securely packaged. We recommend insuring the package for its full value, as we are not responsible for lost or damaged items during return shipping.

Refunds

Once your return is received, our team will inspect it to confirm eligibility. If approved, we will process your refund within 10-15 business days. The refund will be credited to your original payment method.

• For defective or damaged items, we will issue a full refund, including the cost of return shipping.

Contact Us

If you have any questions or concerns regarding our return and refund policy, feel free to reach out to us atsupport@zipglow.com.Our customer support team is always ready to assist and ensure you have a seamless shopping experience.